“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” (Robbins)
Whether the need is to improve verbal skills, telephone techniques, email etiquette or simply enhance relationships in the workplace, these interactive and creative programs can meet basic, intermediate or advanced needs with both internal and external customers. Ideal for personnel working in teams and/or working on the front line.
- Refining verbal skills
- Improving written skills
- Practising telephone skills
- Discussing email tips
- Interpreting body language
- The importance of questioning and listening