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“Crystal Clear Communication” by Kris Cole

Full of practical tips this Australian-focused book includes skills for understanding as well as being understood. Crystal Clear Communication is the kind of book we keep handy; it quickly reminds us of simple things often forgotten like how to keep cool, calm and collected even with the most difficult people. The written language, spoken language and body language are all comprehensively covered with the assistance of delightful cartoons and helpful diagrams.

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