Monthly Archives: February 2012

“Customer satisfaction is Worthless, Customer loyalty is Priceless” by Jeffrey Gitomer

It’s the same message but far more hard-hitting than similar texts. This really is about how to make customers love you, keep them coming back and tell everyone they know. What makes this book really useful are the real life …
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“Crystal Clear Communication” by Kris Cole

Full of practical tips this Australian-focused book includes skills for understanding as well as being understood. Crystal Clear Communication is the kind of book we keep handy; it quickly reminds us of simple things often forgotten like how to keep …
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“The Five Dysfunctions of a Team” by Patrick Lencioni

No-one makes progress, much less succeeds, alone. Leaders, striving to achieve through others, must understand what makes teams work effectively. This leadership fable is an easy read about how to build and manage successful teams and is ideal for large, …
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“Six Thinking Hats” by Edward de Bono

Still a worldwide must-read, having first been published in 1985, Six thinking Hats is used in schools and boardrooms across the globe. De Bono divides the process of thinking into 6 parts, symbolised by the 6 hats, and shows how …
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“Why People Fail” by Simon Reynolds

Explore the main reasons for failure and solutions for overcoming them. Failure is the ambitious person’s constant companion and often dogs us for years before finally achieving a goal. The 16 obstacles include some of our favourites like unclear purpose …
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“Brainfluence” by Roger Dooley

Learn how to change people’s hearts, minds and actions. Brainfluence explains in very simple terms how to apply neuroscience and behaviour research to better market to consumers by understanding their decision patterns. This practical and insightful how-to guide will show …
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“Fish” by Stephen Lundin, Harry Paul and John Christensen

A powerful parable that will help you love the work you do, even if you can’t always do work that you love. The story of the world famous Pike Place Fish market shows how changing your attitude lets you enjoy …
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“Who Moved my Cheese” by Dr Spencer Johnson

This classic first published in 1998 is still the worldwide “must read” for all those contemplating or struggling with change. It takes less than an hour to read but its insights will last you a lifetime. The simple parable reveals …
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